Before Voice over IP (VoIP), life was pretty black and white. You had your office jockeys and your road warriors.
Office jockeys operated PCs, desk phones and faxes. Their jobs started and ended when they entered and left the premises. You could ge...
Communication technologies have the power to dramatically shape company performance, and if the bottom line is shaky there's little doubt the contact centre can make a positive contribution to turning things around.
But within this context, man...
Many companies today stipulate a need for "investment protection" in their telephony systems. In other words, they want the assurance that their phone system won’t require a full "forklift migration" at upgrade time due to "closed" standards, and t...
Since the unbanning of VoIP in 2004 (viva la revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VoIP, including cloud PBX offerings.
But no...
MultichannelsThe age of the one-way communication street -- where brands controlled the manner in which their customers communicated with them -- has passed. Today's customers want to communicate using a channel that suits them and that could be Face...
On Wednesday this week, the City of Cape Town gave the final approval to launch its groundbreaking municipal Broadband Infrastructure Project. Over the next two years, the City of Cape Town will invest close to R300-million in creating a state-of-the...
If we want to understand how communications could change in the next 15 years, we must look back over the same period -- to a time before the cellphone and the internet. Only then can we appreciate and prepare for the potential revolution that still ...
