Before Voice over IP (VoIP), life was pretty black and white. You had your office jockeys and your road warriors.
Office jockeys operated PCs, desk phones and faxes. Their jobs started and ended when they entered and left the premises. You could ge...
Telephone management systems (TMSs) have been largely under-utilised by many companies.
These applications are often procured, sometimes at considerable cost, with only one objective in mind -- to identify and cut unnecessary costs, while ignoring ...
Many companies today stipulate a need for "investment protection" in their telephony systems. In other words, they want the assurance that their phone system won’t require a full "forklift migration" at upgrade time due to "closed" standards, and t...
Doing business today, they say, is a bit like going to war. Would you fight alongside a soldier whose actions put you at risk? Would you let him reload your rifle, and can you trust him to have your back?
You'd think twice.
Then you probably agre...
Since the unbanning of VoIP in 2004 (viva la revolución!), it has grown from geeky pursuit to mainstream sensation; dodgy calls to carrier-class service. Recently, cheap, copious bandwidth further boosted VoIP, including cloud PBX offerings.
But no...
The recent takeover of Skype by Microsoft makes for good headlines, but the transaction is a bit of a red herring when one is analysing global VoIP and IP telephony trends. Ultimately, Microsoft's move is less a VoIP trend marker than a sign that the...
To understand the true benefits of unified communications (UC) it is necessary to examine the current state of this market, where it came from and where it is headed. Along the way we can debunk a few myths and misconceptions that stand in the way of...
Everybody knows total cost of ownership goes much further than the upfront capital cost of a system, whether a unified communications system or otherwise.
What most people don’t see is the golden thread of simplicity that runs through low tot...
Inspired by Rudoph Van Den Burg's riff on Jeremy Clarkson's TopGear Cool Wall I thought a Cool Wall for the South African telecommunications and Internet community might be fun to do. For those who haven't seen it, the TopGear Cool Wall ranks automo...
Voice over Internet Protocol (VoIP), which allows Internet users to make phone calls to each other at no cost, is finally taking off among South African businesses, four years after it became legal to use it outside company networks.
This is the ...
