There is no denying that the launch of the Consumer Protection Act (CPA) "do-not-contact registry" to allow South African customers to permanently opt out of all unsolicited marketing communications will be a massive step forward for consumer rights....
Mobile payments for mobile subscription services are receiving much news of late due to negative consumer sentiment over unsolicited billings. An imminent change in the way that Vodacom customers sign up for third-party mobile subscription services ...
While email spam is very annoying, it has unfortunately become something that most of us live with. SMS spam on the other hand, while less pervasive than email spam, is often a very different matter, thanks to how attached we have become to our cellp...
Time and time again SMS is the technological exception to the rule. Not only is it incredibly resistant to downward price pressure, which has seen it immune to the dramatic price drops in the tech world over the last 10 years, it also refuses to be u...
According to Clay Shirky, renowned digital media commentator, "communication tools don't become socially interesting until they become technologically boring". Now while I'll never consider SMS boring, I'd argue that SMS has become so entrenched in o...
2011 is the year South African consumers become amongst the best protected in the world thanks to two important new laws. Far from seeing this as a threat, businesses should see this as a huge opportunity for improved customer communications, especia...
When we were children the standing joke was that the kids had to set the video machine for their non-technical parents. We’d grown up with video machines, while for our parents they were still new-fangled devices. Fast forward to today and consider...
While your cellphone has access to the same internet that your PC has access to, it also carries a link to your phone bill and this combination affords new billing mechanisms to content providers. This change can catch consumers unaware and could res...
People are quick to blame SMS language or "textspeak" for a rise in incorrect spelling and grammar among children and adults alike. It is also seen by parents and teachers as a barrier keeping children from learning English properly, contributing to ...
Up until the beginning of the 20th century, the island of Martha's Vineyard, off the east coast of the US, had 20 times more deaf inhabitants for its population size than the rest of the country. But the islanders didn't consider this hereditary deaf...
