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When MWeb announced uncapped internet in this country, the market went crazy. Competitors followed with similar offerings within days and analysts announced the breaking of a new dawn. Most people failed to mention that it was a rip-off and in everyone’s enthusiasm, the point that the product is not worth paying for got swept under the carpet.

Now the part about it being not worth paying does not apply so much to businesses or hardcore gamers who download 150GB of data or more a month. Let’s look at the rest of us.

The truth is that ISPs looked at a simple model. And let’s put it in cooking terms to make it more accessible. If you walk into a restaurant and there is a big sign that says, “R200 buffet (no sharing)” you’d kind of go, what’s the point?

But that’s exactly what the ISPs did. To prove it lets look at some numbers.

On a 4MB line, the fastest available to most people on ADSL, Telkom charges R554 (Telkom Do Broadband 3), which includes your line rental (please take note of that), 5GB of bandwidth and 30GB of local bandwidth once you have reached cap. If you don’t understand the last part, focus in on R554 all in, OK? (Even the modem which is free on contract. MWeb charges R599.)

So far everyone with me? Right. Now let’s look at MWeb as an average (the other providers are generally similar in price). For the line rental on a 4MB line and uncapped bandwidth, MWeb charges R899. (Don’t only look at the R539 price — that is only bandwidth.)

So if we take R899 all in and we minus R554, we get R345. So how much bandwidth would you have to purchase to spend R345 before uncapped becomes worth spending the money?

Well let say you use Afrihost — they are the cheapest sellers of bandwidth in the country. So the scenario — you use the Telkom 5GB until you hit cap. And then at the push of a button your switch to Afrihost. If you buy 1GB a month and then top up, they sell bandwidth at R29 per GB.

So R345/R29=11.9 GB. So if you have the Telkom package which gives you 5GB and you use that all up and then purchase an additional 12GB (rounded off), only then will uncapped start being worth it. That’s almost 18GB of bandwidth a month before uncapped becomes worth it! Oh wait. And if Afrihost are running their buy-one-get-one-free option, which they have run every month for the last six months or so, after the first GB at R29, every R29 thereafter gets you 2GB. So in this scenario you’d get 27.8GB of bandwidth before uncapped became worth it.

To give you some perspective, I use between six and nine GB of bandwidth a month and that’s pretty heavy for a normal user.

But you don’t need a 4MB line you say? OK let’s run it on the lowest 384k line speed. Telkom option, R199 for their Telkom Do Broadband 1) MWeb price is R349. The difference between the two is R150. If you divide that by R29 you get 5.2GB of bandwidth. So if you add the 1GB you get with Telkom and the 5.2GB you’d top up with, then you would have to use 6.2GB of bandwidth before uncapped became viable on a 384 uncapped package from MWeb.

And this is before we even get into the fact that Seacom has been down on numerous occasions. It has currently been down for several days and they are hoping to restore it tomorrow. In the mean time, uncapped providers are making contingency plans which offer a poor and sometimes unavailable service to their users while they limp along.

I think I have made my point.




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6 Responses to “Swindled by uncapped”

As the saying goes, if it sounds too good to be true it probably is. Never really investigated this as you did, but I was suspicious of this from the start. Will stick with my wireless internet for now.

(Report abuse)

Steve on July 21st, 2010 at 3:15 pm

What a fine example of an absolute model Telkom fanboy.

(Report abuse)

Rich on July 21st, 2010 at 4:04 pm

I download 50-60GB a month on uncapped, without even really trying. I think the point is if you want to download as much as you want, get uncapped, if you dont get capped internet.

Telkom, the virus that they are, offers 5GB a month then after that, 30GB local bandwidth? Ok so I can visit techleader.co.za, and perhaps a handful of other local sites…after my internationl bandwidth has gone…but then what?

There backwards approach is giving them a bad name when it seems like the only thing they should be doing is winning over consumers.They continue to use draconian, blatant daylight robbery tactics and it leaves a bad taste. Perhaps they are flexing their muscles to try and scare off competitors…

The point is uncapped is uncapped, besides the line rental, it is affordable. And not worrying about a measiliy 3GB cap a month and a 12month contract for that matter makes me sleep better at night.

(Report abuse)

Martin on July 22nd, 2010 at 12:30 am

This is utter UTTER crap. I’m a moderate user and I easily use enough bandwith on my 384kpps uncapped line to make it more worthwhile than a Telkom/Afrihost deal.

Even with Seacom down, I still download much more than I could with a capped option…

And I’m a moderate downloader.

(Report abuse)

Zain on July 23rd, 2010 at 1:50 pm

Good day,

You obviously don’t get the point of this uncapped internet. MWEB and the other ISPs are pushing for this uncapped package because they want our country to be on par with other countries such as S. Korea, Australia, UK, etc. Have you been to the U.S.? Have you used their internet? We are so far behind these countries.

We shouldn’t be content with our ‘Telkom Do Broadband 3 - 5Gig’, we should pushing for uncapped - 15mbs lines that cost us R150(Sky Unlimited http://www.skybroadbandoffers.co.uk/).

“Mediocrity is excellent to the eyes of mediocre people”

Big is better, simple as that.

(Report abuse)

Kuziva on August 1st, 2010 at 3:50 pm

Steve,

In you comparison of figures you make the rather astounding claim that “I use between six and nine GB of bandwidth a month and that’s pretty heavy for a normal user.”

What is your definition of a “normal user”?Is it a user who restricts his/her use to accommodate the cap?

Before I upgraded to uncapped I used to overshoot my 5GB cap 1-4 Mbps MWEB subscription frequently and ended up doing 2 or three top ups.The reality is that there are three of us who use three separate computers (usually simultaneously)at home. I go to CNN, you tube as well as other video content frequently, my son watches basketball videos and my wife uses facebook and skype frequently (our daughter is doing a PhD in the UK)

In fact now that I do not have to worry about the dreaded “cap”,I frequently use 20-20 GB a month. Clearly your idea of a “normal user” is someone who reads and responds to a few emails and does occasional internet banking.Your “normal user” has probably not heard of watching “DSTV on demand” on a computer.

You also illustrate your argument with referrence to a “384 uncapped package from MWEB”.No doubt , if you have just upgraded t0o 384kbps ADSL from 56kbps dial up ,your initial impression is that 384 is “out of this world”. It is! Until you get skype with a webcam as well as try to access video content…..

BTW I heard that we would soon get 10mbps in SA.My daughter in the UK does not have a TV in her room, but does not miss it as she is able to watch live TV on her computer linked to a 10 mbps ADSL connection.Whet are we going to get 10mbps in SA?

I agree with you about seacom though. It is frustrating to have a “high speed” (1-4 Mbps in SA)connection that only performs at “high speed” 75% of the time.

(Report abuse)

Thandinkosi Sibisi on September 26th, 2010 at 8:43 pm

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Steve Whitford is the editor of (Do Gaming). After working as a journalist across a number of sectors for a couple of years, he began freelancing and then moved into tech public relations and lastly content generation and Internet strategy. He owns Intrinsic Media, a content and copywriting company.
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