Comments on: New Vodacom CEO: Why Pieter Uys makes sense

By: NewsViva

NewsViva — Tue, 27 Mar 2012 22:17:16 +0000

NewsViva…

[…]Tech Leader » Rudolph Muller » New Vodacom CEO: Why Pieter Uys makes sense[…]…

By: Nikky Felgen

Nikky Felgen — Mon, 19 Mar 2012 13:34:49 +0000

Please help!
My verbal telephonic contract which was amended and signed before it was sent, is not what I am being billed for. It is virtually impossible to resolve the situation. Every time I recieve any kind of response I have to start from the beginning again and they “send and email”………
Amazingly, when I look at my pending issues online on my account…… There is nothing there???
There must be someone at Vodacom that can take care of normal day to day business issues. It’s not rocket science!!

(Report abuse)

By: galaxy notes

galaxy notes — Mon, 05 Mar 2012 21:43:14 +0000

A person essentially lend a hand to make significantly posts
I would state. That is the first time I frequented your website page and so far?

I amazed with the research you made to create this
actual put up amazing. Magnificent job!

(Report abuse)

By: Devan Moodley

Devan Moodley — Thu, 26 Jan 2012 07:12:03 +0000

I need to contact the CEO of Vodacom regarding the softlocking of my lines while I was abroad. I have made numerous calls to Vodacom, and have visited the Customer Service in Gateway. No JOY! I tried calling the accounts number 0821946 several times, but this number for “accounts” never seem to actually reach anyone in accounts directly. There is repeated and irritating verification process for each call, which I have to make from Telkom lines, since they refuse to unlock my phones. I have been a customer for more than 12 years with never a bill having being paid late. It is disgusting the level of ignorence the Vodacom staff have. They also promise to call back, and usually never do. I need to talk to someone who can actually make decisions reagring the 6 lines that I have with Vodacom. I am a Medical Doctor, and am being unreasonably disadvantaged, together with my patients, due to the poor service levels.

(Report abuse)

By: Pieter Grove

Pieter Grove — Mon, 28 Nov 2011 07:30:43 +0000

I am a state pensioner and my daughter who lives in the USA sent me money to Skype with her. We usually use about 50 MB per evening to chat. Last Friday after about 20min talking I noticed that my data bundles used was 410MB. When I looked into my account on the Vodacom site it was confirmed, but just checking that cost me 128MB. Can Mr Pieter Uys do something about it. I am too scared to use the service.

(Report abuse)

By: Schalk van der Merwe

Schalk van der Merwe — Fri, 12 Aug 2011 11:49:14 +0000

Can someone please provide me with the details of the CEO as I am at witts end with the leval of service I am getting,not to mention the lack of service.
I am spending big money with Vodacom and that how I get treated don’t ask me how the guy in the street must feel.

I await your response soonest.

Regards

Schalk

(Report abuse)

By: A Swart

A Swart — Tue, 21 Jun 2011 20:22:54 +0000

I am also going to sue Vodacom, and would like to advise South Africans strongly against doing any form of business with Vodacom SA. My account has a credit, which I had to follow up on for the past 8 days. I have been sent from pillar to post by the one incompetent agent after the other, without my problem being resolved. I insisted on speaking to Pieter Uys, but as usual, the message was either not conveyed to him, or he is just not interested?? This is just another example of a SA company going from fabulous to failure due to mostly uninterested, uneducated people assigned to deal with the public, with no service delivery skills whatsoever. I had to throw my dignity overboard out of sheer frustration to SPELL out the facts over and over and over again!!!!! And still no reaction. What happened to pride in a job and selfrespect - oops, these are swear words to the majority in the workforce. Wake up Vodacom!!

(Report abuse)

By: Hannes

Hannes — Sun, 19 Jul 2009 20:50:06 +0000

I want to take Vodacom to the Media (if needed to court) because blacklisting me for being a few days late with payment, but get no service from them at all to try and solve the problem, tried 7 month now, many phone calls and email to their collections department, with absolutely no reaction or any help, I’ve just had enough with absolutely bad/no service, even if you consider that I’ve being with them since 1995. I get the feeling Vodacom does not care a single little bit for their customers.
If you perhaps have the details of the CEO or for that matter anyone that can assist, that I can email to see if this issue can get solved without going ugly, I’ll really appreciate it. Maybe this is not the place to ask for it, but it just shows how desperate I’m to get this solved, and I think there’s millions out there that feels the same.

(Report abuse)

By: peet

peet — Sat, 11 Apr 2009 02:38:28 +0000

will please one of your management staff contact me beccause i get asolute no service from your customer care service (what a laugh) i get better service as a normal man on the street at Checkers

my nr if you are intrested 082 3566859

(Report abuse)