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Although MXit is an exciting development in the South African social media space, it has suffered from a lot of FUD.

As per Wikipedia, FUD is “Fear, uncertainty and doubt: a tactic of rhetoric used in sales, marketing, public relations.” I believe the same FUD created by some South African journalists, politicians and parents around MXiT has caused MXit to shy away from interacting with any of these concerned parties.

Not any more.

MXit has agreed to let their Innovation Manager, Gavin Marshall, answer a few questions regarding this mobile instant messaging platform which is the lives of millions of South Africans…(7 million and growing, to be exact.)

everyone on mxit

A typical day in the office for Gavin Marshall, MXit’s innovation manager:

Morning cup of coffee
Reading through email, RSS feeds, blogs & articles on trends and innovation.
Then do any of a number of things:

  • drawing mindmaps of a new idea,
  • putting together a spec for a new product,
  • sitting in a brainstorm meeting,
  • reading posts on the MXit forum, or what other people have had to say (Google alerts),
  • reading up on new technology or what’s happening on the web and trying to see how we can apply that to our platform.
  • following up with my team as to what they’re busy with, assigning tasks or brainstorming a new idea or problem to solve with them.
  • developing a prototype or proof of concept for a new idea.
  • getting the rest of the crew excited about a new concept or idea.
  • doing research on a number of things - either trying to solve something, or figuring out how something can be done
  • finding out from people who don’t work for MXit what they would like to see
  • To clear the air: Will Vodacom/MTN/Virgin Mobile/Cell C ever block access MXit?

    I don’t see that happening. MXit is a legitimate service.

    I see MXit adoption in South Africa with mobile internet users as a great opportunity to educate/introduce other local mobile and online social networking tools like Liv.tv, TheGRID, BlueWorld.co.za even International startups like BrightKite, Twitter and Facebook.

    Without delving into MXit’s business strategy, would MXit ever consider collaborating with other Mobile Social Networks? If MXit has in the past, can you name a few examples please.

    I think that people are realising that the walled garden approach with social networks isn’t going to last — with the creation of a number of open API’s, especially Google’s Open Social, collaboration between social networks is where it seems to be going. So yes, that is part of the Evolution.

    Will we see MXit on the iPhone?

    hmm — can’t say much about that.

    MXit is growing internationally with over one million users outside of South Africa. What are the three top countries with the biggest user base outside of South Africa?

    1. Indonesia
    2. Malaysia
    3. United Kingdom

    How do your run MXit on your PC?

    Hmmm — hard one — I would say do a Google on ‘MXit on your PC” and you’ll probably get the answer to that one ;)




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    14 Responses to “MXit’s innovation manager speaks …”

    Great interview Rafiq.

    Interesting that they aren’t saying anything about the iPhone. I guess we will have to see how well it takes off here, but they have some big markets overseas that could also make use of a MXit client for the iPhone.

    Running MXit on your PC? They have a beta client for that already. Why they not punting that? ;-)

    Just some thought provoking questions. hehe.

    (Report abuse)

    JBagley on June 13th, 2008 at 8:55 am

    hey good one.
    I think you can access mxit already on the iPhone… a friend of mine is using it, but I’m not hundreds on it :)

    (Report abuse)

    zk on June 13th, 2008 at 9:06 am

    MXIT makes me angry,,

    Its information architecture is very wobbly and illogical, its UX is riddle with infuriating major errors which makes the service so hard to use.

    It is such a mission to get anything done on it, like uploading tracks to the charts for example.

    MXIT is great idea but it is a shame to see so much energy wasted to build something that doesn’t work properly.

    It doesn’t have to be this way,,

    MXIT, fxit!

    (Report abuse)

    Anne-Sophie Leens on June 13th, 2008 at 10:11 am

    Great insight… I think Mxit can grow to much better heights… just keep an eye on innovation and capability. I think they should diversify as well.. The Mxit brand is able to create a lot of social media brand extensions, they should capitalise on this.

    (Report abuse)

    Muhammad on June 13th, 2008 at 10:13 am

    Good article. Just one or two things that I would like to say. As long as java is available on a phone then mxit will run. The big question is if they will be creating a NATIVE iPhone client and a native Windows Mobile client (there’s a couple of corporate user’s struggling with mxit on WM devices). Just my 2cents worth.

    (Report abuse)

    Carlo on June 13th, 2008 at 10:14 am

    […] Read the answers to these questions and more over at TechLeader […]

    (Report abuse)

    Tech Leader post is up… | Web AddiCT(s); on June 13th, 2008 at 12:40 pm

    Nice one. Interesting to see the change on stance vs the “walled garden” but remember Open is not necessarily Open. Good article here to provoke thought: http://blogs.mediapost.com/online_publishing_insider/?p=155

    (Report abuse)

    Elan on June 13th, 2008 at 12:45 pm

    Its really nice to acknowledge S.A in a leading project , attracting outside investment within a not so “High Tech” society ,yet we are heading so far in the last few years that it is necessary for even any person to ackowledge I.T into their lives.
    Very good mind-set of the Mxit team & thnx “SPIDEY” for the very informative information.

    (Report abuse)

    ZaGoMa on June 16th, 2008 at 5:30 pm

    @JBagley - Probably cos MXitPC is still in Beta.

    @zk - have you found out if MXit on the iPhone is possible yet?

    @Anne-Sophie Leens - I’ll wait for the MXit_Team to comment on that.

    @Muhammad @Elan @ZaGoMa thanks for the info.

    @Carlo good question :)

    (Report abuse)

    Rafiq Phillips on June 17th, 2008 at 11:40 am

    i moved to malaysia nd ive tryd downloadin mxit but every time i try to log in mxit gets stuk at conecting!!!y dznt it work in malaysia

    (Report abuse)

    zaidy on September 27th, 2008 at 8:45 am

    hopefully I could clear up some of the confusion. Mxit will be available for the iPhone, the only thing is the date of mxit being released for iPhone users is being kept very hush-hushed! I have been in contact with someone within mxit who has said it is currently under development, with the release date still undecided… Uhmm?

    Being an iPhone user myself I can’t wait for Mxit on the iPhone!

    (Report abuse)

    jakes on November 9th, 2008 at 3:40 pm

    […] 18, 2008 · No Comments I like this one: MxITs Rafiq Phillips tells us about his day: What do innovation managers do all day […]

    (Report abuse)

    A day in the life on an african innovation manager « on November 18th, 2008 at 12:07 pm

    plz help sum 1 is going on my mxit via author phn

    (Report abuse)

    jordan on August 17th, 2009 at 8:09 pm

    […] it from Facebook and other leading international players, one of the site’s founders says. MXit’s Innovation Manager speaks… Tech […]

    (Report abuse)

    Local is Lekker « The Galzone on November 25th, 2009 at 9:53 am

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    Rafiq Phillips is the resident Web AddiCT at MIH SWAT and as such does not believe in writing personal bio's: He'll let Google do the talking.
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