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Ok, so I’m a TechLeader now according to the cool gang at the Mail & Guardian Online. But I think it’s best to get some things out in the open before I continue on my leading ways.

I know squat about technology. (Ok, that’s not entirely true, but I work on a 2005 model Toshiba laptop and ignore phone calls on an ordinary Samsung D820 phone)

I spend my days researching everything about the internet, on the internet and even relative to the internet. I guess that makes me a student of web marketing and what I have to offer, is opinion.

Most of my expertise is focused on the wine marketing industry, hardly an industry that is creating a buzz on the internet in South Africa (post Stormhoek frenzy of course).

I don’t go out of my way to drive to Cape Town to attend these Geek dinners, whether on the 27th of any given month, or any other date for that matter. I guess that makes me sort of geek-ish, which I’m quite content with.

Then finally, my biggest gripe with the internet marketing-, social media-, TechLeading fraternity is that it still seems to be educating the educated. This in itself is not a bad thing, don’t get me wrong, but what is the use of building up this vast array of expertise only to brag about it among ourselves? Where are our potential clients, especially the SME’s that make up more than 300 000 businesses in South Africa?

It goes without saying that SME’s have little resources, tighter budgets and a far inferior knowledge of technology and how to apply it to their marketing efforts. This includes most, if not all the wine estates that I have the privilege to work with. So how do we reach them? Online? I’m not sure about you guys, but the math doesn’t add up.

I’d like to know how many business men and women attend these internet marketing workshops held randomly at exorbitant cost. I know the cost of speakers, venues, refreshments and such need to be covered, but this is irrelevant in my opinion.

We need to have them attend free of charge and we’ll have to find another revenue model to cover the expenses. What is it about the freemium era that we need to charge our potential clients to learn about the global market if it is within their rights to have this information for free? Or does this only pertain to the internet?

I guess it’s time to come to a conclusion with this post. I watched a TED presentation from Al Gore last night, and while I’ve seen An Inconvenient Truth an inconvenient number of times already, there’s always at least one thing I can take from his presentations.

Al mentioned that there are three categories involved in environmental challenges: Local, regional and global.

He says that most of our thinking around environmental challenges is focused locally: Water pollution, air pollution, hazardous waste dumps, but that the climate crisis is a rare but global conflict and that we as citizens need to reorganize our approach.

We as social media / internet marketers too have to reorganize our response. Our responses are localised. We try to make an honest buck here and there by trying to incorporate technologies that our clients are not ready for or has no clue about.

We’re trying to enforce international trends upon an infrastructure that is vastly inferior to our overseas counterparts and serves little use to the (minor) connected elite.

We need a national internet marketing regiment to facilitate and enforce the implementation of cost effective bandwidth for the entire country. We need to break the stem of backward thinkers, governments and monopolies that refuse to assist in this matter.

We need to reroute our efforts and form an alliance to solve the national crisis that prohibits our clients from accessing broadband internet and subsequently paralyzes our efforts in educating them about the global market.

We have work to do.




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6 Responses to “TechLeadership through free education”

Great 1st TL post Henre!

This is definitely a problem the SA online / social media / networking / blogging / marketing fraternity face all the time. We preach to the converted time and time again.

With regards to those uber elite marketing courses and presentations, the same old people seem to attend them aswell - and that has to do with the pricing model. Its just way to expensive for Joe Marketer that works for Joe Shop to attend.

I don’t have the answers on how to engage with those 300 000 SME’s you mentioned, but I’m sure as hell trying to find a way to!

(Report abuse)

JBagley on June 4th, 2008 at 12:59 pm

Thanks Jason. It’s great that we have platforms where we can learn from each other and refine our expertise. But in the end, we’re all looking to make money from this. And enough money.

But, I believe we charge for the wrong things at this stage. There’s a lot of money to be made, for both the businesses and the web strategists, but I don’t believe the infrastructure is in place yet.

I have a simple 3 step approach to this: Familiarize, popularize and then commercialize.

We’ve not even begun to complete step one.

How do we engage 300 000 businesses? I think offline is a good start. And offline includes these expensive seminars which I feel should be free.

(Report abuse)

Henré Rossouw on June 4th, 2008 at 1:07 pm

Well said Henre. I agree with what you say, and in addition think we need to start being less obsessed with technology for technology’s sake, and start talking in the language marketers and company owners understand. I have attended too many seminars where marketers have wandered round with furrowed brows trying to work out why they need to start a blog. Let’s start integrating all these fabulous new channels to reach customers into a coherent marketing plan, and talk the language of ROI, brand extension, market research and results driven marketing instead of techno-babble. I for one think this would be a great step in the right direction.

(Report abuse)

Vanessa Clark on June 4th, 2008 at 3:10 pm

Thanks for the comment Vanessa. A while ago I wrote a post about: Marketers should stop talking and start educating. The crux of the post was for web marketers to drop the industry jargon (and with that the dreaded 2.0 frenzy) and start talking to real people in a real (non techno babble) language.

Ive tried it before and it’s difficult which often leads me back to chatting with fellow web marketers.

But it’s something we need to do. I think the reason we’re struggling is because we want to preach to much at once. Back to basics should be the motto.

(Report abuse)

Henré Rossouw on June 4th, 2008 at 3:28 pm

Great post Henré.

I’ve been thinking a lot about the need to educate people about the potential benefits of social media and internet marketing. I think in this country the need goes even deeper, in that there’s still a big gap in the fundamental education - so many people don’t even have basic internet literacy.

Just one example: my wife teaches at an upmarket private school in Joburg, one that prides itself on its progressive approach to education, and certainly has the resources to adopt new technologies. However the computer curriculum consists of one period a week playing around with obsolete tools, partly because the school doesn’t have a decent internet connection and because the teachers themselves don’t know anything of what’s happening on the internet.

I don’t know who or what is responsible for the extremely slow uptake on new developments, but maybe this should be one of the areas of focus in educating schoolkids with ‘internet life skills’ rather than Wordart.

As you suggest Henré, the biggest obstacle to all this is the restricted telecomms infrastructure.

(Report abuse)

Jonno Cohen on June 5th, 2008 at 11:35 am

Hi Jonno, you’ve hit the nail on the head and explained it better than I could’ve hoped to. We’re ever so quickly broadening the gap between ourselves and the “previous generation” and in some (many?) cases like you’ve mention, even our curriculum is still antiquated.

I know how much patience I need to have with my father and to a lesser extent, my mother. Getting them internet literate is an arduous task sometimes. But dad has a business which turnaround time could be exponentially increased by using the internet / e-mail and has huge online marketing potential.

He has only installed DSL three weeks ago and very seldom uses it…

(Report abuse)

Henré Rossouw on June 5th, 2008 at 11:45 am

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Henré is the product sales and conversion commentator for Rocketseed South Africa, an e-marketing company that integrates its custom built software to optimize regular business emails with interactive sales and marketing campaigns.
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