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Reader Blog
By Bre Carter
This week, Facebook started launching a profile redesign called Timeline. While the social media giant is known for constantly tinkering with its product, and although it has often made news for rolling out new features and designs t... |
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Views: 557 | 1 Comment » | posted on Tuesday, January 3rd, 2012 | Tags: facebook, facebook timeline
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Bennie Langenhoven
You’ve thought long and hard about it, and you’re finally ready to adopt unified communications (UC), including its foundation, Voice over IP.
Part of the attraction is the rich application benefits of this technology, but you’re also painf... |
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Views: 322 | No Comments » | posted on Wednesday, November 30th, 2011 | Tags: unified communications
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Ross Allchorn
Subsequent to a talk we gave recently on the state of eCommerce in South Africa, it made sense to collate some of the key points of the presentation into a single infographic.
Of particular interest to me, was the fact that while retail growth in ... |
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Views: 253 | 1 Comment » | posted on Thursday, September 29th, 2011 | Tags: Africa, commerce, ecommerce, online, online retail, South Africa, web
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Andy Hadfield
You're going to hear a lot of talk about "ecosystems" as Windows Phone 7 (Microsoft's new SmartPhone Operating System) starts to gain momentum. An ecosystem is a pretty critical element of the modern technology landscape, worth getting to grips with.... |
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Views: 2307 | 5 Comments » | posted on Wednesday, August 24th, 2011 | Tags: gadget review, Microsoft, mobile, Mobile phone, operating system, product review, Samsung, Samsung Omnia, Wndows Phone 7
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Kevin Phillips
Judging by the number of customer enquiries about it, we appear to be in the middle of another wave of enthusiasm for activity-based costing (ABC). In theory, ABC is a powerful analytical tool for helping businesses understand exactly what makes th... |
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Views: 74 | No Comments » | posted on Tuesday, July 19th, 2011 | Tags: Activity based costing, analytical tool, complex systems, cost of implementation, databases, profitability, software implementation
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Bennie Langenhoven
Unified communications (UC) is increasingly being adopted in companies across the spectrum -- from small to large businesses. But varying ideas are in circulation as to what this rich collective of technologies entails.
So what is UC really?
A... |
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Views: 131 | 1 Comment » | posted on Monday, June 27th, 2011 | Tags: unified communications
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Karl Reed
Cloud-based services are becoming more attractive for South African companies, even with our bandwidth limitations.
There has been a great deal of hype recently around cloud computing, which promises to transform traditional contact centres into ni... |
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Views: 332 | No Comments » | posted on Wednesday, June 8th, 2011 | Tags: bandwidth, call centre, cloud computing, Elingo, Karl Reed
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Karl Reed
MultichannelsThe age of the one-way communication street -- where brands controlled the manner in which their customers communicated with them -- has passed. Today's customers want to communicate using a channel that suits them and that could be Face... |
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Views: 154 | 3 Comments » | posted on Monday, May 30th, 2011 | Tags: call centre, contact centre, telecommunications, trends
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Minnaar Pieters
OK, you might have seen the rumours about Microsoft buying Skype. Microsoft is apparently offering $7 billion dollars for the VoIP service -- which sounds like silly money. In fact, this might be the biggest acquisition that Microsoft has ever d... |
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Views: 204 | No Comments » | posted on Tuesday, May 10th, 2011 | Tags: buy, Microsoft, pay, Skype
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Bennie Langenhoven
Everybody knows total cost of ownership goes much further than the upfront capital cost of a system, whether a unified communications system or otherwise.
What most people don’t see is the golden thread of simplicity that runs through low tot... |
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Views: 157 | 2 Comments » | posted on Wednesday, April 13th, 2011 | Tags: total cost of ownership, unified communications, VoIP
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