Full closed loop BI functionality across mobile and social networks has now become feasible, allowing enterprise BI to deliver even greater business value.
MicroStrategy now makes full use of interactive closed loop capabilities to deliver even grea...
Exceptional customer service is the holy grail of business. Communication and marketing teams around the world focus on this key element, but despite the focus it receives, exceptional service remains elusive at best, and often highly problematic for...
Many companies and individuals already use a form of unified communications, whether rudimentary or quite advanced.
Basic dabblers
On the 'basic' end of the scale, solutions take a wide array of forms, often entailing point products. Most smal...
Views: 74 | No Comments » | posted on Tuesday, February 14th, 2012 | Tags: none
By Wicked Mike
Let's face it: Facebook withholds information so that fact and hype are difficult to differentiate.
With Facebook aiming for a $10-billion initial public offering (IPO) in 2012 that would value the company at $100-billion, and i...
The quality of the consumer's contact centre experience defines a significant portion of overall brand value – far more so now than was the case a few years ago. For most brands, the defining contact centre challenge is to move away from a paradigm...
In this information age, the businesses that have the best relationship with their data are the businesses most likely to succeed. And over a very short space of time, as the amount of data has grown exponentially and the ability to access informatio...
Software companies that want to expand their businesses overseas need to look beyond the venture capital (VC) model.
A lot of companies focus on getting VC funding so they can move overseas and open an office in London or New York or San Francisco...
By Dr Pieter Streicher, MD of BulkSMS.com
The Consumer Protection Act (CPA) allows sending unsolicited direct marketing communications (which is commonly seen as spam by many consumers) under certain conditions. However, if one looks more closely, i...
Whether you're scrapping for an up-and-coming new unified communications vendor or running with the big dogs, inspiration is a big part of what makes a channel partner want to win it for its principal.
So, what is your vendor doing to make you ...
Views: 164 | No Comments » | posted on Thursday, January 19th, 2012 | Tags: none
Today, among corporations, governments, and individuals alike, there is much optimism regarding Africa's future. One of the main reasons for this is the continent's enviably youthful population, whose median age is only twenty years old.
Africa's ...
